Trouble Shotting

Under no circumstances should you try to repair the STB by yourself,as this will invalidate the warranty.Do not open the as there is a risk kf electric shock.STB if a fault occurs,first check with points listed below before taking the STB for repair.if you are unable to remedy a problem by following hints,consult your dealer for help.
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  • Trouble Shotting
    problem solution
    1 No power
    -Check if the power adaptor is properly connected to the power and the STB.
    -Press the power on the remote controller to turn on the power.
    2 No picture
    -Re-connect with HDTV cable or AV cable.
    -check if the TV is switched on.
    3 No sound or distorted sound
    -Adjust the volume.
    -Check that the speakers are connected correctly.
    4 No audio or digital output
    -Check the digital connections.
    -Check if your amplifier is set correctly.
    5 The STB does not respond to the Remote Control
    -Aim the remote control directly at the sensor on the front of the STB
    -Reduce the distance to the STB.
    -Replace the batteries in the remote control.
    6 Player does not respond to some operating commands during playback
    -Operations may not be permitted Refer to the user manual.
    -Possibility of system halted,re-insert with power adaptor to restart.
    7 No sound during movies playback
    -The audio codec may not be supported by the STB.You can change to the supported audio on playing menu.
    -Check the volume.
    8 The contents of the USB flash drive cannot be read
    -The USB flash drive fomat is not compatible with the box.
    -if one of the USB can not be read.please turn off the STB for 30 seconds and restart the STB
    9 Slow operation of the USB flash drive
    -Big file size or high resolution USB flash drive takes longer time to read and display on the TV screen.
    10 No sound with HDTV connection
    -Check the connection between the TV and the HDTV jack of box.
    -Check your TV system setup.
    -Check the volume.
    11 The TV screen is blank and the player LED is blinkong
    -Turm off your TV BOX,wait 30 seconds,turn it on again.
    -If under HDTV status,check if HDTV connection is correct or change another HDTV cable,set the output resolution of this STB into 720p
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