Under no circumstances should you try to repair the STB by yourself,as this will invalidate the warranty.Do not open the as there is a risk kf electric shock.STB if a fault occurs,first check with points listed below before taking the STB for repair.if you are unable to remedy a problem by following hints,consult your dealer for help.
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1 No power
-Check if the power adaptor is properly connected to the power and the STB.
-Press the power on the remote controller to turn on the power.
2 No picture
-Re-connect with HDTV cable or AV cable.
-check if the TV is switched on.
3 No sound or distorted sound
-Adjust the volume.
-Check that the speakers are connected correctly.
4 No audio or digital output
-Check the digital connections.
-Check if your amplifier is set correctly.
5 The STB does not respond to the Remote Control
-Aim the remote control directly at the sensor on the front of the STB
-Reduce the distance to the STB.
-Replace the batteries in the remote control.
6 Player does not respond to some operating commands during playback
-Operations may not be permitted Refer to the user manual.
-Possibility of system halted,re-insert with power adaptor to restart.
7 No sound during movies playback
-The audio codec may not be supported by the STB.You can change to the supported audio on playing menu.
-Check the volume.
8 The contents of the USB flash drive cannot be read
-The USB flash drive fomat is not compatible with the box.
-if one of the USB can not be read.please turn off the STB for 30 seconds and restart the STB
9 Slow operation of the USB flash drive
-Big file size or high resolution USB flash drive takes longer time to read and display on the TV screen.
10 No sound with HDTV connection
-Check the connection between the TV and the HDTV jack of box.
-Check your TV system setup.
-Check the volume.
11 The TV screen is blank and the player LED is blinkong
-Turm off your TV BOX,wait 30 seconds,turn it on again.
-If under HDTV status,check if HDTV connection is correct or change another HDTV cable,set the output resolution of this STB into 720p
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